Service Management keeps case management, field service and SLAs on one system, so a customer issue is tracked from first contact through resolution with the same record a field technician updates from a job site.
Key Capabilities
Everything Service covers out of the box.
Case Management
Ticket capture, categorization and resolution tracking.
Field Service
Scheduling and dispatch of field technicians against open cases.
SLAs
Response and resolution targets tracked and escalated automatically.
Knowledge Base
Searchable articles to speed up resolution and self-service.
Customer Portal
Self-service case submission and status tracking for customers.
Entitlements
Contract- and warranty-based service entitlement checks.
See Service in Action
Product screenshots are being finalized as Service nears general availability — the frames below stand in for them.
AI in Service
Part of the Spark ERP AI Platform, applied to Service.
Case Triage
Suggests category, priority and the right queue as a case is created.
Resolution Suggestions
Surfaces relevant knowledge base articles and past similar cases to the agent.
Workflows
A case is triaged, assigned and tracked against an SLA from creation to close, with field visits dispatched from the same record when on-site work is required.
Example flow
- 1
Case Logged
From customer portal, phone or email.
- 2
Triaged
Priority and SLA target assigned.
- 3
Assigned / Field Visit
Routed to an agent or dispatched to a technician.
- 4
Resolved & Closed
Closed within SLA with resolution notes recorded.
Integrations
Service connects to the systems this domain typically runs alongside — see the fullIntegration Platform for the complete picture.
- Telephony / contact center
- Chat & messaging platforms
- IoT for field assets
- Customer portals
Industry Applications
How Service is typically configured for a sector.
Country Support
Service runs on Spark ERP's Country Packs, so local tax, statutory and compliance rules apply automatically.
Security
Service inherits Spark ERP's platform-wide identity, tenant isolation, encryption and audit — the same security model every application runs on, not something rebuilt per module.
Customer Stories
Customer stories are being collected and will appear here.
No testimonial content is fabricated on this site.
Pricing
Service is available standalone or as part of a bundled Spark ERP plan. See current plans and what's included.
Frequently Asked Questions
See Service on your own data
Explore Service Management in a live walkthrough, or start a free trial and try it yourself.