AI · Automation
Smarter automation, on top of the workflow engine you already have.
The platform's Workflow Engine already handles rule-based approvals and process automation. AI Automation adds a layer on top of it — routing that adapts to content, workflows triggered by an anomaly rather than only a schedule, and prioritization inside the queues you already work from.
Built on the Workflow Engine, not beside it
AI Automation is not a second automation system running alongside the platform's Workflow Engine — it runs through the same action chains, scheduled jobs and approval steps already covered on the Platform page. What AI adds is judgment inside those steps: which path a case should take, and when something is unusual enough to route for a closer look.
What AI adds on top
Smart Routing
Route an approval, a case or a ticket to the right person based on its content and history, not only a fixed org-chart rule.
Anomaly-Triggered Workflows
Start a review workflow when a transaction, request or record looks unusual against recent history — instead of only on a fixed schedule.
Priority Scoring
Order the items already in a queue or inbox by how much they need attention now.
Exception Handling
Recognize a recurring exception pattern and suggest the workflow branch that has handled it before.
See the Workflow Engine this runs on.
AI Automation is one layer on the same approvals-and-process foundation covered on the Platform page.